What is a Call Center Job?

Virtual Customer-service Agent

A growing work-from-home opportunity is to answer the inbound customer calls for companies like J. Crew, 1-800-flowers, Virgin Atlanta or Walgreens. These major players and many others like them outsource their customer-service calls to companies that hire U.S.-based virtual agents.

Set your own hours and pick an account that's ideally suited to your knowledge and interests. In addition to having a pleasant voice and strong customer-service skills, you must have high-speed Internet access, a computer, a landline, and a quiet place to work -- all of which you pay for on your own.

Expect to make an average of between $8 and $15 an hour depending on your experience, call volume and accounts. Be prepared to work a minimum of 20 hours per week, although some agents work 40 hours to 60 hours when their schedule permits.

Among the companies that hire inbound and outbound agents to explore:

Alpine Access hires virtual agents as employees. Home based agents providing inbound customer service

LiveOps

West at Home

Working Solutions

ONSS

Working Sol

Customer Loyalty Concepts

Sci@Home

Reps for Rent

Overflow

Cyber Secretaries

Service 800-Home based agents conducting interviews with customers who have recently had a service experience.

Accolade Support - Home based agents helping people with computer problems/troubleshooting.

AdmissionsConsultants, Inc- Home based agents providing admissions counseling to potential college and graduate students.

Convergys- Homebased agents placing orders, providing help, etc to customers.

Cloud 10- Home based virtual call center agents taking inbound calls/orders for various products and services.

CCI Company - Home based agents taking various types of customer service calls

 ECallogy - Home based agents taking several types of inbound and outbound calls, and some data entry

Jetblue Airways - Home based agents booking airline flights and reservations, etc

O'Currance Teleservices- Home based agents handling various call for various products and services. (UTAH only)

FoneMed- Home based registered nurses and Customer Service Reps helping and addressing the needs of both the North American and international healthcare markets

MicahTek- Home based agents help with specific online information about organization, products, and special events. (OKLAHOMA only)

Niteo Services - Homebased agents providing service and marketing solutions

VIP Desk - Home based agents providing customer service for retail, financial services and travel industries

Each company has different needs based on location, hours, clients, payment schedules, skills, knowledge, etc., so be sure to check with a few of them to determine the best match for you. Some pay hourly wages, while others require that you incorporate in order to work for them.